An ESL product manager helped an ESL Pro League Season 24 viewer after a complaint on Reddit

During ESL Pro League Season 24, a spectator reached out to the organizers via Reddit, asking them to dim a glaring spotlight.

A representative from the tournament operator responded immediately to the post, promising to look into the situation promptly. ESL Product Manager Jackson “el_jack0” Wolf personally contacted the original poster via private message to clarify the details. Shortly thereafter, the organizers adjusted the lighting in the arena, and the satisfied fan posted an update confirming that the issue had been fully resolved and thanked the staff member for their professionalism.

Today, October 11, marks the final day of the ESL Pro League Season 24 playoffs. As of this writing, Team Spirit and Aurora Gaming are battling it out in the third-place match at the event, and a little later, at 6:00 p.m. Moscow time, the tournament’s grand final between Team Vitality and MOUZ will begin.

Photo: Jackson “el_jack0” Wolf.